Join our team as a Customer Service Representative as the front line of our operations, forging meaningful connections with our valued customers. You will deliver high levels of customer service to provide tailored repayment solutions based on the customers’ unique situation.

In this role, you will;

• Manage inbound & outbound customer call
• Assisting customers to formulate sustainable payment solutions  
• Adhering to a schedule for maximum productivity
• Detailed and accurate file action notes for all interactions
• Comply with client & company policies & procedures

What you'll bring;

• Computer literacy skills including Microsoft Office Suite
• Previous customer service experience - desired
• Australian Citizenship, due to clearance requirements

What happens next;

We recruit for 3 locations - Dandenong, Box Hill and Docklands. To start, we host group Assessment Centres at our head office in the Melbourne CBD. It's an opportunity for you to meet leaders from some of our teams, engage with them face-to-face, and learn more about recoveriescorp and what we do. 

If your application is a good fit for the role we'll invite you to attend and provide further details. 

What’s in it for you;

Working at Recoveriescorp you will join a hardworking and supportive team. You will gain industry-specific knowledge, and your contribution will help our customers to overcome situations of financial difficulty, enabling them to move forward into a financially sustainable future.

You will also have access to a hybrid work environment, an allowance to update your home office and opportunities for professional development.

Other benefits you can access include a half day on the last Friday of every month, employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.

Do you possess a passion for customer service, whether from your experience in face-to-face interactions or in a contact centre? Are you eager to expand your skills and embrace new challenges? Then we want to hear from you!

Hit "Apply Now" or contact talent@recoveriescorp.com.au for a confidential chat.   

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.  

About Us;

Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.