Working as a Recoveries Officer in our Insurance team, you will be the front line of our operations with the responsibility of connecting and engaging with our customers. You will deliver high levels of customer service to provide tailored repayment solutions based on the customers unique situation.
This is a hybrid role - 4 weeks of compulsory on-site training followed by 2 days per week in office and 3 days WFH. Our office is located in Melbourne CBD.
In this role, you will;
- Manage inbound & outbound customer calls
- Investigate, identify and establish customers financial situation
- Liase with relevant parties
- Provide tailored payment solutions
- Action interaction file notes for every call
You will need;
- Previous Collections experience is essential
- A demonstrated history of meeting or exceeding KPI's in a contact centre environment
- A positive, solutions-focused attitude
- Enthusiasm for learning new things
- A high level of autonomy and initiative
Working at Recoveriescorp, you will have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.
To ensure your development you will have access to learning & development programs. You may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path.
Apply now, or reach out to Danielle_Stanton@recoveriescorp.com.au for more information.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
About Us;
Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.
